AI operating architecture
Defining how models, agents, enterprise systems and human decision-makers work together as one coherent operating environment.
Enterprise Technology · AI · Transformation
Building the operating systems for an AI-enabled enterprise.
I lead at the intersection of enterprise technology, automation and operations—translating emerging AI capability into governed, scalable systems that deliver measurable business value.
15+ yearsenterprise leadership
30+ countriestechnology-led transformation
Global experienceregulated and high-growth environments
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The work
Technology strategy grounded in operating reality.
I build the technology, operating models and governance required to modernise complex organisations—not as isolated initiatives, but as integrated business infrastructure.
Across Aer Lingus, TikTok, Guidewire and Aspect Software, I led technology-enabled transformation across more than 30 countries. My work combined enterprise platforms, automation, service design, governance and organisational change.
My current focus is the next operating shift: applying AI and agentic systems to enterprise workflows with the architecture, economic discipline and control required for dependable production use.
02
Current focus
The agenda for the next generation of enterprise operations.
Agentic systems and execution
Moving AI from assistance to action while preserving clear authority, intervention points and operational accountability.
Governance, reliability and control
Establishing practical controls and evidence for AI systems operating across consequential business processes.
AI economics and value
Connecting model, tool and infrastructure costs to transaction quality, operating performance and measurable commercial value.
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Selected background
From global enterprise transformation to building AI infrastructure.
Founder & CEO
Building an independent control plane for enterprise AI—combining visibility, policy enforcement, cost control and verifiable evidence across agentic systems.
Global Head of People Operations & Technology
Owned the people-technology and operations agenda for a complex, regulated airline—spanning SAP SuccessFactors, ServiceNow, automation, analytics, governance and service delivery.
HR Leader, Lifecycle Operations — Director
Led a 28-person organisation across 26 countries, scaling lifecycle operations, self-service and technology-enabled delivery across EMEA.
Global Head of People Operations & Technology
Built global shared services and introduced ServiceNow HRSD, AI-enabled case management, workflow automation, enterprise reporting and a global service catalogue.
HR Operations & Technology Leader — International
Led operations and technology across 11 countries, implemented SAP SuccessFactors, built shared-service centres, supported M&A integration and delivered a 20% operating-cost reduction.
Leadership principle
Technology strategy becomes valuable when it changes how the enterprise performs.
I combine strategic direction with operating discipline: clear ownership, strong architecture, measurable outcomes and controls designed into the system from the outset.