Hello, I'm

Soji Mathew Joseph

Global Head of People Operations & Technology

Founder of TrustLoop

London, UK | British Citizen

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Soji Mathew Joseph

Executive Profile

Technology-led Global People Operations leader with 15+ years designing and scaling digital-first People platforms across 30+ countries.

Proven builder who personally engages with systems, AI tools, and automation to transform People Operations from manual overhead into strategic, self-service infrastructure.

Track record of implementing HRIS platforms (Workday, SAP SuccessFactors, ServiceNow), deploying AI-enabled solutions (virtual agents, intelligent case management), and establishing shared services that drive measurable efficiency gains.

Experienced in regulated environments with deep expertise in compliance, risk governance, and supporting organisations through high-growth and IPO-readiness phases.

15+ Years Experience
30+ Countries
20% Cost Reduction
Founder

Governance Infrastructure for Autonomous AI Agents

TrustLoop is an independent governance infrastructure that uses the Model Context Protocol (MCP) to intercept and audit autonomous AI agent actions in real-time.

Proof of Intent

Creates immutable, cryptographic proof for every tool-call made by AI agents

Real-Time Auditing

Intercept and audit AI agent actions as they happen with forensic-grade accountability

Regulatory Compliance

Meet 2026 regulatory mandates while scaling agentic workflows enterprise-wide

Learn More on GitHub

Areas of Expertise

People Technology Strategy

Strategic roadmaps for HR technology transformation and digital-first initiatives

AI & Automation

Implementation of virtual agents, intelligent case management, and workflow automation

Digital Self-Service Models

Building employee-centric platforms that reduce manual overhead

HRIS Transformation

SAP SuccessFactors, Workday, Oracle HCM, ServiceNow HRSD implementation

Shared Services Design

Global HR shared service centres driving excellence and cost optimisation

People Analytics

Data-driven workforce decisions with comprehensive analytics reporting

Compliance & Risk

Regulatory governance in complex, multi-jurisdictional environments

M&A Integration

Seamless systems consolidation and change leadership during acquisitions

Technology & Systems

HRIS Platforms

SAP SuccessFactors Workday Oracle HCM ServiceNow HRSD ADP Netsuite

AI & Automation

Moveworks Virtual Agent ServiceNow AI Case Management Workflow Automation Intelligent Knowledge Bases

Tools & Analytics

Monday.com People Analytics Dashboards Thoughtspots Power Automate

Professional Experience

Aer Lingus

Dublin, Ireland
May 2025 - Present

Global Head of People Operations & Technology

Lead People Solutions ecosystem for a complex, regulated airline workforce, spanning People Operations, HR Technology, Service Delivery, People Analytics, and vendor strategy.

  • Own People systems roadmap (SAP SuccessFactors, ServiceNow, integrations)—personally hands-on with configuration, automation, and optimisation
  • Drive transformation from vendor-heavy to platform-led, digital-first People Operations model
  • Partner with Finance, Legal, IT, and People COEs on systems alignment, governance, and regulatory compliance

TikTok

London, UK
Jan 2024 - May 2025

HR Leader - Lifecycle Operations (Director)

26 Countries | Team of 28

Member of HR Leadership Team, leading HR operations across Europe, Middle East & Africa.

  • Designed and deployed comprehensive knowledge base and self-service Tier 1 frameworks, materially reducing operational workload
  • Centralised Lifecycle Operations for Tier 2 teams, creating scalable service delivery with clear ownership
  • Implemented onboarding/offboarding framework achieving 20% reduction in time-to-completion
  • Advised senior leadership on HR technology adoption and People strategy

Guidewire Software

London, UK
Jan 2022 - Jan 2024

Global Head of People Operations

10+ Countries (Americas, EMEA, APAC) | Team of 11

Built high-performance, scalable HR infrastructure with focus on automation, AI-enabled tools, and data-driven decision making.

  • Led hands-on implementation of ServiceNow HRSD with AI-powered case management and Moveworks virtual agent
  • Established global HR Shared Service Centre, driving service excellence and cost savings across payroll and benefits
  • Designed People Operations Service Catalogue for consistent employee experience across regions
  • Delivered comprehensive people analytics reports to support strategic workforce decisions

Aspect Software

London, UK
2011 - 2021

HR Operations Leader - International

11 Countries (Americas, EMEA, APAC)

Progressive 10-year tenure leading HR technology transformation and operational excellence across three continents.

  • Implemented and optimised SAP SuccessFactors globally—hands-on with configuration and change management
  • Directed migration to shared service model, achieving 20% operational cost reduction
  • Led HR integration during M&A (Noble System acquisition), ensuring seamless systems consolidation
  • Established multiple Shared Service Centres; managed entity setup across Asia region with full compliance

Earlier Career

2006 - 2011
  • TLI Software - HR Business Partner, India & Canada (2010-2011)
  • Anlage Infotech - Senior Recruitment Team Leader (2009-2010)
  • Talent Source Infotech - Talent Acquisition Lead (2006-2009)

Education & Credentials

Executive MBA

Indian Institute of Management, Calcutta

Master in Management

ENEB, Barcelona, Spain

Certifications

HR Analytics Leader (AIHR)
Certified Compensation & Benefits Manager
Certified Performance & Competency Developer

Get in Touch

I'm always interested in discussing People Operations transformation, HR technology strategy, and how AI can revolutionise the employee experience.

Email

soji.mathew@aol.com

Phone

07875 271277

Location

London, United Kingdom

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